Frequently Asked Questions

Frequently Asked Questions about Loans

Do you have questions about loans or applying for one? Check if you can find an answer in our list of most frequently asked questions. If you can not find an answer to your question below, you can contact our customer support.

You can call our customer support at 06000 55000 (2,00€/min+pvm/mpm) or send an email to We also offer a live chat support during our customer service opening hours.

Questions about applying for a loan:

Questions about applying for a loan usually include how fast can you get a loan decision or why the loan was not granted this time. The loan application is easy to fill in, but if you have questions about the application while filling it, it is easiest to contact us through our chat. You will get help in real time and the loan decision can be given fast.

Questions about repaying a loan:

The easiest way to repay your loans is through MySaldo and we always recommend this to our customers. Through MySaldo the payment details will always be right and the payment registers to the loan immediately.

Other questions: