Customer Success Specialist
At Saldo Bank, we're looking for a motivated and personable Customer Success Specialist to join our team. As a key point of contact for our clients, you'll play a vital role in ensuring their satisfaction and delivering exceptional service. This role involves a combination of phone and email communication, technical support, and various administrative tasks.
About the Company
Saldo Bank UAB is a specialised bank licensed by the European Central Bank and regulated by the Bank of Lithuania. Saldo Bank offers fully automated lending solutions for consumers and SME customers and term deposit account services for consumer customers. The company's advanced scoring system ensures responsible lending, and its own lending system supports business growth also internationally.
Responsibilities
Provide outstanding customer support via phone, email, and live chat to resolve issues, answer questions, and ensure client satisfaction.
Collaborate with the operation, and technical teams to troubleshoot and resolve client inquiries.
Manage and prioritize client tickets, ensuring timely follow-up and resolution.
Educate clients on product features and best practices to help them maximize the value they get from our solutions.
Perform routine administrative tasks, including data entry, reporting, and other operational duties as needed.
Build and maintain strong relationships with clients to foster long-term satisfaction and loyalty.
Track customer interactions and feedback to identify trends and opportunities for improvement.
What we expect
Proven experience in customer service, support, or success.
Excellent command of Lithuanian and English languages.
Proven ability to manage time, stay organized, and meet deadlines across multiple priorities.
Strong team player with a proactive mindset and a willingness to learn.
Strong communication skills (both verbal and written) with a professional and friendly phone manner.
Excellent problem-solving and troubleshooting abilities.
Ability to manage multiple tasks and prioritize effectively.
Strong organizational skills and attention to detail.
A positive attitude, empathy, and a passion for helping others.
Why joins us?
Be part of a collaborative and supportive environment
Contribute to meaningful work with real impact
A collaborative and supportive team culture
Lunch benefit: from the very first day within the company, you will be entitled to 160 EUR monthly lunch budget. Manage your budget and order the food from your favorite restaurants!
Health Insurance: after 3 months of working together we would ask you to choose 1 out of 6 different health insurance plans. Choose the one which suits your needs better
Recreational Benefit: take some time for yourself while using annual set budget and choosing from different sports/relaxing activities which you like the most
Professional Growth: professional and supportive team, conferences, trainings, books - everything which lets you improve and develop your skills with a guaranteed annual budget of 1500 EUR for trainings and 150 EUR for books
Other Perks: fresh fruits, drinks, snacks at the office not forgetting team buildings and other team events!
If you're passionate about providing exceptional customer service and thrive in a dynamic environment, we'd love to hear from you!
Please note that applicant's data will be processed in accordance with Saldo Bank's privacy policy.